Privacy notice

This notice explains how Hartley Plumbing & Heating uses the personal information you give us when you contact us or use this website.

Who we are

Hartley Plumbing & Heating Ltd is a limited company (company number [COMPANY NO.]). We are the controller of your personal information.

What we collect

When you phone, email or use a form on this website, we collect what you tell us: usually your name, phone number, email address, postcode, details of the work and any photos you send.

How we use it

• To reply to you, give you a quote and arrange and carry out the work.
• To keep records of the work we do, as the law requires (for example for tax and guarantees).

We use your information because you asked us to (so we can take steps before entering into a contract with you), to perform our contract with you, and to meet our legal obligations.

Who we share it with

We don’t sell your information. Our website provider, Webty, stores form submissions and sends them to us on our behalf. We may share details with suppliers only when needed to do your job.

How long we keep it

We keep enquiries that don’t lead to work for up to 12 months, and records of work for as long as the law and our guarantees require (usually 6 years).

Cookies and embedded content

This website doesn’t use cookies for analytics or advertising. Some content, such as maps, comes from other companies and loads only if you agree. See our cookie page.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, or object to how we use it. Contact us using the details above. If you’re unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk.